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Midas Care Solutions's Date Usage & Collection

1. Who We Are

This Privacy Policy outlines how Midas Care Solutions ("we", "us", "our") collects, uses, stores, and protects your personal data. We are committed to maintaining your trust and complying with the UK General Data Protection Regulation (UK GDPR), EU GDPR, and the Data Protection Act 2018.

If you have any questions or concerns about this policy, please contact:
📧 info@midascaresolutions.co.uk
🏢 Trafalgar House, 81-83 Darlington Street, Wolverhampton, WV1 4JD

2. What Information We Collect

We may collect and process the following types of personal data:

From the website:

  • Name and contact information (e.g., email, phone).

  • IP address and browser/device information.

  • Website usage data via cookies and analytics tools.

  • Job application details submitted through our site.

3. How We Use Your Information

We use your information to:

  • Deliver personalised and safe care services.

  • Process enquiries, applications, and job recruitment.

  • ulfil legal and regulatory requirements.

  • Communicate with clients and family members.

  • Improve our website and service delivery.

4. Lawful Bases for Processing

We process personal data based on the following lawful grounds:

  • Consent – when you explicitly give us permission.

  • Contractual necessity – to fulfil our service or employment agreements.

  • Legal obligation – to comply with laws and regulations.

  • Vital interests – where necessary to protect life or health.

  • Legitimate interests – for administrative and service improvement purposes.

5. How We Store and Protect Your Data

Your data is securely stored using encrypted digital systems and secure, access-controlled physical files. Only authorised personnel have access to your data, and we apply strict confidentiality protocols.

Typical retention periods:

  • Client data: Up to 7 years after the end of service.

  • Staff data: Up to 6 years after employment ends.

  • Job applicants: Up to 12 months (if unsuccessful).

6. Who We Share Your Data With

We may share your data with:

  • IT providers and care management platforms.

  • Auditors, insurers, or legal advisors where necessary.

  • Law enforcement (only when legally required).

We do not sell your data to any third parties. All third-party processors are GDPR-compliant and contractually obligated to protect your data.

7. Your Data Protection Rights

Under GDPR, you have the right to:

  • Request access to your data (Subject Access Request).

  • Rectify inaccurate or incomplete data.

  • Request deletion of your personal data ("Right to be Forgotten").

  • Restrict or object to data processing.

  • Withdraw consent at any time.

  • Lodge a complaint with the Information Commissioner's Office (ICO).

🔗 Make a complaint with the ICO

To exercise any of these rights, email us at info@midascaresolutions.co.uk.

8. Cookies & Website Tracking

Our website uses cookies to enhance your experience and track anonymous usage data. You can accept, reject, or manage your cookie preferences at any time through your browser settings.

 

For more information, please view our [Cookie Policy].

9. International Transfers

We store your data within the UK. If your data is ever transferred outside the UK/EU (for example, by one of our secure cloud service providers), we ensure it is protected with appropriate safeguards, such as Standard Contractual Clauses.

10. Changes to This Policy

We may update this policy occasionally to reflect changes in law or practice. Any major changes will be highlighted on our website.

Date of latest revision: 17th of April 2025.

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Please don’t hesitate to reach out:
📧 info@midascaresolutions.co.uk
📞 01902 587062

We take your privacy seriously and are committed to keeping your personal information safe and secure.

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